Return & Exchange

At Spogmay Art, we prioritize your satisfaction and strive to deliver high-quality handmade products. However, if you are not completely satisfied with your purchase, our refund and return policy is here to assist you. Please read the details carefully to understand the conditions and process.

Eligibility for Returns

We accept returns under the following conditions:

1. Defective or Damaged Items:
   • If the product arrives damaged or has a manufacturing defect, you may request a return or exchange.
   • Photographic evidence of the defect/damage must be provided within 7 days of delivery.
2. Incorrect Item Delivered:
   • If the item received is different from what you ordered, we will arrange for a replacement or refund.
3. Non-Customized Products Only:
   • Custom-made or personalized products are non-refundable and non-returnable, except in cases of damage or defects.

Conditions for Returns

To be eligible for a return, the item must:

• Be unused and in its original packaging.
• Include all tags, accessories, and documentation that came with the product.
• Be returned within 7 days of delivery.

Items Not Eligible for Returns

• Custom or made-to-order items.
• Items damaged due to misuse or improper handling.
• Sale or discounted items (unless defective).

Refund Policy

1. Refund Options:

• Replacement: You can opt for a replacement of the same item (subject to availability).
• Store Credit: A store credit equivalent to the product value will be issued for future purchases.
• Full Refund: If a replacement is unavailable, a full refund will be issued to your original payment method.

2. Refund Timeline:

• Refunds are processed within 7–10 business days after we receive and inspect the returned item.

3. Shipping Costs:

• Shipping costs for the original order are non-refundable unless the return is due to a defect or error on our part.
• Customers are responsible for return shipping costs unless otherwise stated.

Return Process

1. Contact Support:
   • Email us at  support@spogmayart.com or call +92-946-700104 within 7 days of receiving your order.
   • Provide your order number, description of the issue, and photographic evidence if applicable.
2. Approval and Instructions:
   • Our team will review your request and, if approved, provide you with return shipping instructions.
3. Ship the Item:
   • Pack the item securely and use a traceable shipping method to return it to the address provided.
4. Inspection and Refund:
   • Once we receive and inspect the item, we will notify you of the approval or rejection of your refund or replacement request.

Exchange Policy

We offer exchanges for eligible items, subject to stock availability. The exchange process follows the same steps as returns.

Lost or Damaged Packages

If your order is lost or damaged during transit:

• Contact our support team immediately at support@spogmayart.com.
• We will coordinate with the shipping carrier to resolve the issue and, if necessary, send a replacement or refund.

Custom Orders and Made-to-Order Items

Custom or made-to-order products are created specifically for you and are non-returnable. However, we are committed to resolving any issues with defects or damages. Please contact us for assistance.

Contact Us for Support

If you have any questions or concerns regarding our refund and return policy, feel free to reach out:

• Email: support@spogmayart.com
• Phone: +92-946-700104
• Support Hours: Monday to Friday, 9 AM – 6 PM

At Spogmay Art, we value your trust and are dedicated to ensuring a positive shopping experience. Thank you for supporting our artisans and their incredible craftsmanship!